FREQUENTLY ASKED QUESTIONS

Every set and desk we build is made to order. The short version is – you tell us what you want and we build it. For an in-depth look at the full process, read the steps below.

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Step 1: Explore our website and find images that speak to you.

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Step 2: Contact us by emailing us at support@tvsetdesigns.com or calling us at (704) 339-0785.

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Step 3: We will discuss options, share photos, and provide sample projects with quotes. Once the details of your project are worked out, we will send a custom quote.

For us to generate a quote, we will need the following information:

Name of the entity paying the invoice
Billing address
Shipping address
If the organization is tax-exempt or a reseller, please provide a copy of the tax-exempt certificate for the state where the products will be shipped

Step 4: Most projects require full payment before shipping. For sets, we accept 50% to get us started and the second 50% before shipping. Desks are 100% upfront.

We accept checks, wire transfers, and credit cards. POs are accepted in lieu of payment only from state or federal school districts, collegiate/university institutions, and U.S. federal, state, or local government organizations.

Step 5: Once payment is received, you will be invited to our project management system called Basecamp. At any given time we are juggling dozens of projects, so it is critical that you join us on Basecamp. The platform allows us to share images and make comments without an endless stream of messy emails. It also lets our whole team see what is going on so we are all ready to jump in to help and everyone can track the progress of each project.

Step 6: Our team will work with you to finalize all of the finishes and details of your project. Once that has been completed and everything has your final blessing, we send your project into production.

Step 7: Someone will reach out with a tentative ship date, and our talented fabricators begin working on your project. Shipping details will be worked out, and before your project is packed we will post photos of your completed items! For more details about shipping and installation, please see the shipping FAQ.

Step 8: Your project arrives! Start rolling, broadcasting, recording, or streaming with your new items from TVSetDesigns.com! Brag to your friends and colleagues about your new set and/or desk. And please send us pictures - we love to see our babies out in the real world.

FREQUENTLY ASKED QUESTIONS

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